Security Concierge

Overview

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented, has great communication skills, and excellent organizational skills.

Shift

Schedule:

Saturday and Sunday, 12:00 am to 8:00 am

Site

Location:

Hamilton, ON

Compensation: $18.50 per hour

• Identify and clarify residents’ needs and desires, answer questions, give directions and instructions.
• Remain calm under pressure and act quickly.
• Manage and screen messages.
• Schedule access for authorized vendors to provide services within units.
• Maintain guest privacy and organizational reputation by keeping information confidential.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhance department and organizational reputation by accepting ownership for accomplishing new requests and exploring opportunities to add value.
• Ensure all safety and access‑control procedures are followed and maintain a safe work environment.
• Provide protection to clients, residents and property; answer inquiries and direct as required.
• Observe floors and stairways, ensuring they are free of debris, obstructions and fire hazards; lock access doors to sensitive areas.
• Enforce client rules, regulations, municipal, provincial and federal laws, and assist police and medical staff when required.
• Provide exceptional customer service to clients, customers, contractors and visitors.
• Perform routine property patrols of all building levels, parking areas and perimeter; respond to emergencies and fire alarms.
• Follow up with daily documentation, occurrence logs, incident reports and front‑desk software as required.
• Follow all on‑site procedures:
  Employee Handbook, Training Checklist, Standing Orders, Client Policies and First Service Residential Policies.

• Must possess a valid Ontario Security License.
• High school diploma or equivalent preferred. Completion of college‑level courses in Business/Hospitality or Police/Security Foundations is an asset.

• Must be able to lift 50 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate on the phone and in person with clients to resolve issues and manage the business.

The work environment is normal office conditions at an on‑site community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours beyond normal office hours will occur, including evenings, holidays and some weekends. Schedule is subject to change based on business needs.

First Service Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Supervisors within our Property Services Department. We are recognized as a Great Place to Work, offering competitive salaries, top benefits and career training to our more than 19,000 associates.

The above information on this description indicates the general nature and level of work performed by employees within this classification. It is not intended as a comprehensive inventory of all duties, responsibilities, and qualifications required for this job. Management reserves the right to assign or reassign schedules, duties and responsibilities at any time.

First Service Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status. First Service Residential welcomes and encourages applications from people with disabilities.

Accommodations are available upon request for candidates at any stage of the hiring and selection process.

Seniority level: Entry level
Employment type: Full‑time
Job function: Other