Part-Time Residential Client Advocate

Hamilton, ON, CA

JOB POSTING
Violence Against Women’s Services

Residential Client Advocate
Part-Time, Contract - Ends August 24, 2027
Must Have Flexible Availability
1 Position

(Bargaining Unit Position as per Collective Agreement)

Wage: $23.42 Per Hour

POSITION SUMMARY:

The Residential Client Advocate will use a client-centered approach to support women-identified individuals and their dependents who are experiencing abuse and/or homelessness while offering a safe space for individuals residing in the Women’s Shelter during this process. The Residential Client Advocate will provide service from a trauma-informed, anti racism anti oppression lens, while respecting each woman’s self-determination and personal decision making.

KEY RESPONSIBILITIES:

Provide direct service to women and their dependents, including but not limited to, conducting safety planning and risk management, completing assessments and admits, offering housing information and completing housing applications, offering referrals, participating in conflict resolution and offering crisis intervention by phone and through web and text-based service

Engage with service users in all areas of the women’s shelter

Participate in developing and delivering on site groups and activities for women

Ensure the overall management, safety and security of the women’s shelter is maintained

Keep systematic records using automated case management software and in-house tools such as log books and report templates

Assist in the training and supervision of students and volunteers within the Violence Against Women’s Services Department

Understand and follow protocols with community partners such as Hamilton Police Services, Children’s Aid Society and School board

Participate in regularly scheduled staff meetings and training

Work safely, identify any health and safety concerns and report to management, and follow Mission Services workplace health and safety policies and procedures at all times

Ensure that service users have access to participate in barrier-free services, assist and empower each service user to become more independent

Adhere to a strict confidentiality policy

Other duties as required to ensure the continuation of service to residents

QUALIFICATIONS:

Successful candidates will hold at minimum a diploma in Social Service Work,
Degree in Social Work, is preferred

Minimum two (2) years of work experience in fields of gender-based violence, child abuse, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; two- four (2-4) years of experience is preferred

Demonstrated understanding of gender-based violence, child abuse, mental health disorders, addiction, poverty and homelessness

Demonstrated understanding of working from an intersectional feminist lens

Demonstrated ability to provide person-centered, trauma-informed and anti racism anti oppression services and supports to women and children with diverse experiences and identities

Excellent counselling, crisis intervention, organizational and interpersonal skills

Ability to work under pressure and in crisis situations

Confident decision maker and enthusiastic team player

Committed to upholding the organization’s mission, values and standards

Fluency in French is an asset

HOURS OF WORK:

Varies with shift availability

Must be available to work day, afternoon, night and weekend shifts

Must have flexible availability

REQUIREMENTS:

Two-Step Tuberculosis Skin Test

At Mission Services of Hamilton, we value diversity in our employees, and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications

from all qualified candidates. We…