Driver, Transportation Logistics, Transportation

Driver

Join to apply for the Driver role at TWO MEN AND A TRUCK®.

Job Description

The driver is responsible for driving a Commercial Motor Vehicle (CMV) as well as packing, moving and safely transporting household goods, office furniture and other heavy items while providing outstanding customer service to all TWO MEN AND A TRUCK® customers. The driver should have general knowledge of functional support areas, including the core business, customer service and moving.

• Acts as the physical point of contact for new and existing customers and establishes rapport and builds confidence in TWO MEN AND A TRUCK services
• Makes recommendations according to customer needs on moving services, boxes, supplies and equipment and other value‑added services; may recommend alternate services and/or products based on cost, availability or customer specifications
• Obtains customer feedback throughout the move to ensure ongoing customer satisfaction and proactively resolves any complaints
• Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
• Keeps the customer and management informed of anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
• Continually maintains a thorough understanding of all company products, services, pricing and promotions to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
• Performs Schedule 1 daily truck inspections and maintains a good‑order daily logbook
• Accurately calculates the charges for services and completes all move‑related paperwork; responsible for ensuring paperwork and revenues collected are properly dropped in safe at the end of the work day
• Safely moves/pack/unpacks customer’s belongings by utilizing all proper moving equipment and techniques and following the necessary prescribed policies
• Organizes and secures the truck at the end of each job and ensures truck and equipment are maintained in a clean, safe and professional manner
• Conducts pre/post trip truck inspections and moving equipment inventory
• Must wear a clean, approved TWO MEN AND A TRUCK uniform at all times without exception
• Maintains a positive image of TWO MEN AND A TRUCK by ensuring proper hygiene
• Ensures compliance with the policies laid out in the employee handbook and/or presented by management
• Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system
• Other duties as assigned by franchisee, general manager, move manager and/or office manager

• Excellent customer service skills
• Is a team worker and must be able to listen and communicate in an effective, helpful and friendly manner with co‑workers, customers and management
• Must have the ability to communicate with the mover regarding customer service, moving/packing strategies and moving/packing techniques
• Ability to direct the work of others when necessary
• Knowledgeable of all Provincial and Federal driving requirements, rules and regulations
• Has strength and agility to carry and load items into the truck as well as a good sense of balance
• Knows, understands and performs in accordance with the TWO MEN AND A TRUCK Mission Statement, “Our Commitment is to continuously strive to exceed our Customer’s expectations in value and high standard of satisfaction”
• At least 25 years old depending on insurance requirements and one year of driving experience is required; six months of TWO MEN AND A TRUCK or moving industry experience is preferred
• Language skills: ability to effectively present information in one‑on‑one and small group situations to customers, clients and other employees; bilingual is a plus
• Mathematical skills: ability to add, subtract, multiply and divide using whole numbers and decimals; ability to perform these operations using units of Canadian dollars and weight measurements, volume, distance and time
• Reasoning ability: ability to solve practical problems and deal with a variety of situations with limited standardized procedures; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Physical demands: the employee is frequently required to stand, walk, talk, sit, hear, use hands and fingers, handle, feel and/or lift with hands and arms; occasionally required to lift 100 pounds or more; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Hamilton, Ontario. The employer at this location is W&E Costello Enterprises Inc.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Management and Manufacturing

Industry: Truck Transportation