Destination Specialist, Customer Service​/HelpDesk

About the Role Եվ

We are looking for a Destination Specialist to support clients throughout their vacation planning and booking; this role you will guide travelers through destination options, provide expert insights, answer questions, and ensure each client enjoys a smooth, stress‑free experience from start to finish.

At HB Travels Agency USA we focus on delivering personalized, reliable service to travelers nationwide.

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with destination selection, itinerary planning, booking updates, cancellations, and special accommodation requests.
• Provide accurate and up‑to‑date information regarding destinations, travel requirements, local cultures, and agency procedures.
• Maintain organized client records and ensure clear communication throughout the planning and booking process.
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
• Resolve concerns with empathy, patience, and effective problem‑solving.

• Fully remote flexibility; work from any location with a schedule that suits your lifestyle.

• Travel perks and access to discounted industry rates.

• Training and continuous support to help you grow in the travel and destination knowledge field.
• A supportive, team‑oriented environment dedicated to exceptional client care.

• Strong written and verbal communication skills.
• Customer service experience; travel, tourism, or hospitality experience is a plus.
• Passion for learning about destinations, cultures, and travel experiences.
• High attention to detail and excellent organizational skills.
• Ability to learn new systems and booking tools quickly.
• A positive, client‑focused attitude and genuine interest in helping travelers plan the perfect trip.