G3 Network Engineer

G3 Network Engineer

Coast Concrete Services – Council headquarters, Hamilton

Closing date: 29 January 2025 at 11:55 PM

Hours:

35 hours per week – Monday to Friday. Salary: £40,804 – £46,991 per year.

Please apply online. All correspondence will be via email. We do not accept CVs in place of the application form.

• Cisco Call Manager administration – call routing, SIP, device configuration
• Cisco Contact Centre – application/IVR setup, scripting, reporting
• Broadband technologies
• Call recording
• Small PABX and PSTN services and non‑geographical services
• Mobile telephony services
• Call logging
• Network management

• Demonstrate technical, analytical and problem‑solving skills
• Perform in a demanding, fast‑paced, evolving environment
• Interpret and understand customer IT infrastructure requirements
• Deliver under tight time scales
• Strong background in customer support
• Excellent communication skills, liaising with colleagues, customers and suppliers
• Flexibility in approach to work
• Ability to work under instruction
• Attention to detail at all times

• Enrolment in award‑winning local government pension scheme
• Salary sacrifice scheme for local government employees
• Up to 33 days annual leave (plus up to 10 public holiday entitlements)
• Occupational sick pay
• Family‑friendly policies – flexible working, leave, maternity/paternity, enhanced leave
• Employee discounts at cinemas
• Cycle‑to‑work scheme, physiotherapy, employee assistance programme

• All candidates must complete the application form – CVs will be disregarded.
• Overseas criminal records check required for applicants born outside the UK or who have lived/worn outside the UK for 3 months in the past 10 years.
• South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all community members.
• We are a Disability Confident Scheme employer – we guarantee interview for disabled applicants who meet essential criteria.
• Armed Forces Community Covenant – veterans and service members guaranteed interview if they meet essential criteria.