Assistant Store Manager MarketPlace Bermuda

Job Function

Ensures The Market Place Stores offer the best possible service and satisfaction for both customers and associates; directs and manages all phases of store operations to maximize profitability and to minimize expenses without compromising quality; makes certain all associates are exceptionally well trained; guarantees store is safe, clean, and inviting and displays are always attractive and full of the freshest, highest quality products around.

This position reports directly to the Store Manager.

• Responsible for the opening and closing of the store when scheduled.
• Ensure each customer experiences outstanding service from friendly, efficient associates.
• Establish a positive work environment that promotes an exceptionally high level of associate morale.
• Be a vital component of the success of the company by striving for success to the best of your ability.
• Ensure proper receiving policies are being executed and followed daily.
• Responsible for getting stores ready for quarterly and weekly inventories.
• Protect and control company assets, including personnel, capital, inventory, equipment and property.
• Maximize profitability and sales through creative merchandising, careful control of inventory, and effective scheduling.
• Ensure displays are always fresh and full of accurately labeled and priced product. Make sure all products are properly signed and in compliance on scan audit requirements.
• Complete all accident reports, personal injury reports, and maintain store security.
• Prepare weekly schedules for the staff and enter weekly payroll.
• Ensure product is properly handled, prepared, priced, and displayed in accordance with The Market Place policies and procedures. Prepare store purchase orders.
• Ensure allocated aisles are stocked and maintained.
• Keep current with new trends in the industry and respond competitively to changes in the marketplace.
• Effectively recruit, hire, and train associates and build a strong retail culture in the store.
• Teach associates about the wide variety of products offered by The Market Place and spur their interest in learning about uncommon and unique items.
• Make certain every associate is properly informed of announcements.
• Ensure all associates have access to the proper equipment and are well trained.
• Foster a beneficial relationship with vendors. Ensure interactions with vendors are professional and courteous.
• Ensure deliveries are received promptly, efficiently, and cordially. Monitor vendor costs and quickly respond to changes.
• Make certain point of sale operations run smoothly and efficiently. Establish and maintain system to prevent problems at the front-end and to promptly and sensibly handle issues as they occur.
• Ensure accurate and complete records are maintained and reported according to company policies.
• Be responsible for cash accountability and accuracy of store bookkeeping and reporting.
• Assist cashiers when closing registers and ability to run a register if needed.
• Must be knowledgeable of store reports with regard to profit margin, payroll %, shrink and shrink controls, costing, movement reports, and ratios.
• Make certain every associate receives fair and timely performance review. Assess and review performances of management team including department managers.
• Inspect departments and provide feedback to department managers and associates on delivering Market Place expectations daily including all perishables.
• Keep store clean, neat and free of safety hazards.
• Ensure store is in compliance with all health and safety regulations.
• Be responsible for informing, testing, monitoring, and disciplining all personnel to ensure full compliance with the rules and policies of The Market Place as well as all government regulations.
• Make effective decisions regarding operational choices in work procedures, inventory allocations, new product purchases, scheduling, and other situations where multiple factors must be considered to maximize operating results.
• Minimize payroll expenses while maximizing company profitability. Ensure all departments are adequately staffed and able to meet company standards for customer service, product quality, safety, and cleanliness.
• Ensure customer requests, refunds, and complaints are handled promptly and courteously.
• Ensure the building and all equipment are maintained in good working order and kept up to date with industry standards. Establish and maintain system for reporting and responding to problems.
• Discuss all significant issues with store manager and other senior leadership team.
• Establish and maintain effective security standards and procedures for all areas within the store.
• Act as a Market Place representative in the store and in the community.
• Perform other duties throughout the store as directed.

• Be a role model, mentor, and leader.
• Be willing to constantly and consistently provide excellent customer service.
• Must be good at delegating and must follow up on delegated tasks.
• Must possess the accounting and math skills necessary…