Client Onboarding Project Manager II

CirrusMD is redefining virtual care by delivering a Physician-first Care & Guidance solution that meets patients at their moment of need. Our text-based (or web) app connects patients with licensed physicians in under a minute, allowing them to engage in care at their own pace and convenience. Available 24/7/365, CirrusMD’s integrated care spans multiple specialties—from acute and chronic care to behavioral health.

Our platform serves 10 million users across all 50 states and is offered exclusively through employers and health plans. Learn more at

The Client Onboarding Project Manager leads the new client implementation and onboarding process for an assigned portfolio of new Quantum Health clients once a contract has been executed. They develop and leverage strong working relationships with the assigned clients, third party vendors and external SMEs and manage cross-functional work streams to ensure a smooth, timely launch and onboarding. They collaborate with Sales, Business Intelligence, Information Technology, Client Engagement/Account Management, and POD operations teams to facilitate appropriate client and consultant support throughout their go-live.

• Develop robust, individualized project plans to meet go-live deadlines; lead and coordinate the overall client onboarding workstream in partnership with the client, consultant(s) and all vendor partners and internal SMEs.
• Oversee, communicate and complete key deliverable tasks, project milestones and corresponding deadlines associated with the onboarding project.
• Collaborate with technical/data resources within Quantum Health to ensure that the client’s programs are appropriately technologically built, supported and measured in a scalable way.
• Build and leverage strong relationships with external client resources and SMEs to facilitate timely, quality project execution and hold resources accountable to project plans.
• Evaluate, address and/or escalated client onboarding issues to ensure timely resolution.
• Manage multiple priority projects from the Quantum Health Enterprise Project Management Office (EPMO) as assigned by leadership.
• All other duties as assigned.

• Education:
  
  Bachelor's degree required.
• Experience:
  
  Prior project management and account management experience required;
  Healthcare/insurance industry implementation project experience preferred.
• Proven experience managing multiple competing large-format projects in a flexible/changing environment with an ability to prioritize competing deliverables and properly delegate.
• Highly collaborative approach;
  Comfort working in cross-functional teams and facilitating resolution of issues to meet client and internal staff expectations.
• Excellent verbal communication and presentation skills with strong executive presence; comfortable presenting strategic/data-driven content to decision makers and SMEs in-person and virtually.
• Expert administrative/technical skills;
  Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

• Compensation:
  Competitive base pay, incentive plans and employee referral bonuses.
• Coverage:
  Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Tela Doc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance:
  Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development:
  Tuition reimbursement up to $5,250…