Senior Customer Service Representative
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Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
A Senior Customer Service Representative at Meta sees a flat quarter and asks what Accountability the team forgot to use. The senior role rewards what you've built — 7 years of Complaint Handling — with $73,000 - $106,000 and a voice in Meta strategy.
Key Responsibilities- Show up at Hamilton, OH networking nights with a reason to follow up
- Analyze campaign metrics and optimize spend against revenue targets
- Develop and execute multi-channel campaigns that drive qualified leads for Meta
- Cultivate referral channels and strategic partnerships in Hamilton
- A knack for translating customer insights into sharper campaign briefs
- Build the Hamilton reference network that closes deals for you
- A bias toward asking the dumb question before the expensive mistake
- Real proficiency with Omnichannel Support, plus willingness to learn Customer Onboarding fast
The self-awareness to know which problems are yours to solve - Comfort navigating ambiguity when the brief arrives half-written
Meta is a deeply-bought-in engineering shop in Hamilton, OH where Customer Onboarding and Complaint Handling are treated as the same discipline. Learning out loud is encouraged here, so share the Customer Onboarding rabbit hole you fell down yesterday.
For this Senior Customer Service Representative role we offer $73,000 - $106,000, a mentor who has walked the path, and benefits designed for life outside Meta.
Re-confirmed open this morning, the senior seat at Meta stays available.
Bring 5 of grit or a fresh perspective; either way, this Senior Customer Service Representative role wants you.
Position Requirements
10+ Years work experience(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).