Customer Care Representative
Job in
Hamilton, Butler County, Ohio, 45011, USA
Listing for:
Insight Global
Full Time
position
Listed on 2026-11-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, Spanish Customer Service
Job Description & How to Apply Below
Location: 100% Remote, must live and physically work in Ohio
Pay Rate: $15-17/hr
Duration: Contract to the end of March 2027 with potential conversion
Shift: M-F, standard business hours (8:00 - 5:00 PM EST)
Start: 12/7
Must Haves- Reliable attendance and dependable to work 8-5 EST
- Comfortable being on the phone throughout the day
- Comfortable navigating multiple computer systems at once
- Able to work in a fast-paced environment
- Must live and physically work in Ohio
- Reliable home internet with ability to hardwire via Ethernet
- High school diploma/GED
- Call center experience
- Healthcare/health insurance experience
The Customer Care Specialist will provide inbound phone-based customer service to Care Source members, helping answer questions, resolve routine issues, and provide a positive member experience. This is a remote, fast-paced customer service role where you’ll be talking with members while navigating Care Source systems and documenting each interaction.
Key Responsibilities- Answer inbound calls from Care Source members
- Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs
- Research information and resolve member questions or concerns
- Navigate multiple computer systems while speaking with members
- Accurately document calls and member interactions
- Provide professional, friendly, and helpful customer service
- Follow Care Source policies, procedures, and HIPAA requirements
- Follow up on unresolved issues when necessary
- Maintain dependable attendance and an assigned work schedule
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