Managed Services - Senior - IT Product Consultant

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Managed Services - Senior Consultant – IT Product Management

Job Summary

As a Senior Consultant within EY’s Managed Services Product Engineering team, you will play a critical role in driving day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client-facing initiatives, and ensuring operational excellence across applications and platform services.

This role is ideal for a hands‑on consultant with 7+ years of experience in IT delivery, outsourcing, or product/program management, who thrives at the intersection of client engagement, execution discipline, and service optimization.

Key Responsibilities IT Product & Project Management

• Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady‑state operations.

Service Delivery & Execution

• Support the end‑to‑end delivery of managed IT services
• Act as the day‑to‑day PMO for assigned work streams, initiatives, or service components within larger engagements.
• Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.
• Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.

Client & Stakeholder Management

• Prepare and deliver status reports, dashboards, and operational reviews.
• Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.
• Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.

Team Coordination & Collaboration

• Coordinate cross-functional and cross‑geography teams, including onshore, offshore, and third‑party providers.
• Take the lead on delivery tasks, documentation, and best practices.
• Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.

Continuous Improvement & Transformation Support

• Identify opportunities for process optimization, automation, standardization, and tooling improvements.
• Support transformation initiatives such as cloud adoption, Dev Ops enablement, ITSM optimization, and AI‑assisted operations.
• Contribute to service transition activities, runbook development, and operational readiness.

Qualifications Required

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in Product Management/ Project Management or IT managed services.
• Hands‑on experience managing complex IT initiatives in a services or operations‑oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.
• Excellent communication, stakeholder management, and execution skills.

Preferred

• Experience in managed services or long‑term outsourcing engagements.
• Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments.
• Experience with ITSM and delivery tools such as Service Now, Jira,…