Domestic Abuse Caseworker

Domestic Abuse Caseworker

We are seeking a dedicated and compassionate Caseworker to join the Domestic Abuse team based at the office in Portsmouth with regular travel required throughout the region.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Position: 6515 Caseworker - Domestic Abuse

Location:

Hampshire/Hybrid PO3 5GE
(with regular travel required throughout the region)

Hours:

Full time 37.5 hours per week. Monday to Friday shifts between 9am-7pm (usually 2 x late shifts per week) & 1 in 4 Saturdays 8am-4pm with a day off in lieu.

Contract:

Permanent

Salary: £26,830.20 per annum

Closing Date: 04/02/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining the services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

Manage a caseload of self-referred and referred service users, providing information and advocacy to help them navigate the criminal justice process.
Conduct risk and needs assessments, ensuring each victim receives tailored support and information.
Identify barriers to accessing services and work with partners to provide ongoing support.
Keep accurate and confidential case records on a bespoke case management system.
Make calls to offer support to victims of domestic abuse, delivering immediate support.
Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
Liaise and actively engage with other local providers to share information on the VS service offer.
Work as part of a team with staff and the volunteer team to provide a seamless service to clients.

About You

You will have an understanding of the impact of crime on victims and experience in delivering services within a statutory, voluntary, or multi-agency setting.  Experience in managing a caseload and of completing risk and needs assessments would be beneficial.

You will need:

Strong written and verbal communication skills.
Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
Good organisational and time management skills, able to manage competing needs and priorities.
To work effectively both as part of a team and independently
To develop and maintain partnerships with internal and external organisations.
The ability to maintain professional boundaries and confidentiality.
Personal resilience to manage exposure to highly emotional or sensitive demands of the role

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.  If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Benefits

The competitive rewards and benefits package includes:

Flexible Working Options:
Including hybrid working.

Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave:
An extra day off for your birthday.
Pension Plan: 5% employer contribution.
Enhanced

Allowances:

Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts:
High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing:
Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support:
Employee assistance programme and wellbeing support.
Inclusive Networks:
Access to EDI networks and colleague cafes.
Sustainable Travel:
Cycle to work scheme and season ticket loans.
Career Development:
Ongoing training and support with…