PCN Operations Lead

Harlow South Primary Care Network (PCN) have an opportunity for a PCN Operations Lead to join our team. This is a permanent role in the PCN with Full time hours (37.5 hours per week).

We are looking for a candidate who has experience in Primary Care, preferably in a PCN setting, with operational knowledge and adeep commitment to supporting the delivery of excellent patient care while. The candidate should understand the nature of the local NHS Primary and Secondarycare and ICB organisational frameworks.

The successful candidate will be part of, andmanage, a growing team who are working alongside our GP colleagues to createnew and innovative healthcare delivery pathways. They will be responsible forthe successful delivery of current projects, and from that success support the creation of new opportunities.

Further details of the candidate requirements arebelow.

The PCN Operations Lead reports to the Clinical Director andPCN Manager, supporting them and the whole service, to ensure delivery ofhigh-quality primary health care within the PCN.

The role is a dynamic, no two days are the same!

The Operations Lead will have responsibility for PCNStrategy Implementation with a focus on Project implementation, Finance,Compliance, Operational administration and patient services delivery. They willsupport the PCN business plan, delivering support to change management initiatives.

They will have HR management responsibility for the PCNteam, including recruitment process for PCN employees, ensuring HR compliance.

They will support the PCN Manager with financial management,project reporting for external commissioners and will manage the PCN Ltdaccounts including liaison with payroll providers.

They will maintain PCN policies aligned with practices,ensuring all good governance and compliance requirements are met.

They will communicate effectively and will supportimprovements to patient and community engagement. They will foster relationships with staff, practices, community, VSO and other organisations. Withthe NHS Left Shift there is an essential focus on liaison with Integrated Neighbourhood Teams. They will take ownership for resolution of complaintsreceived in the PCN.

They will manage the PCN Estate and stocks

The PCN Operations Lead will take responsibility for appropriate Health and Safety compliance in the PCN Suite.

Harlow South Primary Care Network is a friendly, supportive, and enthusiastic PCN. We are a growing team of clinical and non-clinical colleagues providing services to over 40,000 patients. The PCN offices are based in a new purpose-built Health Centre in Harlow. We have a committed Clinical Director and a passionate PCN Manager, and a strong, welcoming team in the PCN.

GP practices are grouping together and working closely in what are called primary care networks (PCNs) and we are committed to providing traditional family orientated services, working together in the NHS to deliver better patient care on behalf of our 3 GP practices:
Lister Medical Centre (based at Lister House, Staple Tye), The Hamilton Practice, and The Ross Practice (based at Keats House, Bush Fair).

We use the Systm One clinical system, as well as NHS managed Microsoft Office. We deliver out of hours planned clinics for our practices, and work on projects to enhance patient care.

The Practices benefit from easy access to M11/M25, are close to London and Stansted and the attractive Essex and Hertfordshire countryside. Informal visits or contact prior to the interview process are welcome.

Job Summary: To support the PCN Manager and Clinical Director to ensure the PCN team can deliver high-quality primaryhealth care within the Primary Care Network

PCN Strategy and Implementation

• Support the PCN Manager to ensure the smooth running of the PCN with a strategic focus on Project implementation, Finance& Compliance, Operational administration and patient services delivery.
• To support the delivery of the PCN business plan.
• Offering operational and admin support to new projects, processes or change management initiatives. (for example:
  Enhanced Access Clinics; COVID and vaccination delivery; Housebound visit management;
  
  Project aligned PCN based clinics)
• Engage and support with collaborative working across the PCN team, liaison with Practices to ensure PCN delivery is in linewith practices strategic goals and clinical delivery needs.
• Manage PCN delivery of Enhanced Access provision,working with the PCN Manager to ensure targets and financial budgets are met.
• Strategic & Financial Planning and Coordination of PCN based Time to Learn events, to implement identifiedlearning goals for practice and PCN wide events.
• Ensure PGDs for all vaccinations are maintained and in date
• Compiling Weekly, Monthly, Quarterly and Annualmonitoring reports to aid achievement against contracted PCN targets. Ensuringthese are created and updated as necessary in line with current contractual obligations.
• Manage Minutes for meetings (for example: PCNBoard.…