Manager, DC Ops

The Manager, DC Ops, manages the data center operations team and leads them to new levels of performance for our customers. Advises data center operations employees concerning administrative procedures, technical problems, personal development, DC processes, and key priorities.

Work Location:

Onsite at our Ashburn, VA Data Center. Shift: Second and Third Shift.

Background

U.S. citizenship is required.

Key Responsibilities

• Supervises day-to-day activities of Data Center Operations Technicians across all shifts in a 24x7 environment.
• Ensures that production schedules and commitments are met and the Data Center maintains 100% uptime through impeccable housekeeping and robust operational discipline.
• Ensures adherence to global processes and quality control standards for all work performed by the team.
• Coordinates with vendors and contractors to ensure Data Center needs are met in a timely and cost-effective manner.
• Monitors and reports on operational performance to the DC General Manager and leadership team.
• Recommends changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
• Coordinates activities and improvements with peers at other Rackspace Data Centers.
• Trains employees on policies and procedures and engages them in change.
• Recommends employees for hiring, firing, promotions, and demotions.
• Provides input on pay reviews.
• Prepares and performs performance appraisals.

Knowledge

• Basic knowledge of engineering, design, configuration, installation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN)
• Basic knowledge of servers and various software applications
• Hands-on experience with Service Now is preferred

Skills

• Analytical Skills
• Cloud Computing
• Cybersecurity
• Database Management
• ERP Software Skills
• Audit Skills
• Investigative Skills
• Low Voltage Cabling
• Network/Systems Skills
• Process Improvement
• Project Management
• Risk Assessment/Management
• Strategic Planning
• Vendor Management

Education

• High School Diploma or regional equivalent required
• Bachelor's Degree is preferred but not required, preferably in a field related to the role.
• At the manager’s discretion, additional relevant experience may substitute for the degree requirement.

Experience

• A minimum of 7 years of Data Center Operations work experience is required
• A minimum of 3 years of people management experience is required

Physical Demands

Due to the nature of the position, must be able to lift 50 lbs overhead with or without reasonable accommodation. Due to 24x7 operations of the facility, must be able to work a flexible work schedule to include weekends, nights, and holidays.

#LI-AW1 #LI-Onsite

Compensation

The compensation range for this position ranges from $/year in our lowest geographic market up to $/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production.

From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand.

We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

We are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

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