Customer Service Administrator

in Demand Harrogate, England, United Kingdom

Vision Matrix Ltd is a medical supplies company serving the NHS, private healthcare providers, and veterinary hospitals. We are looking for a motivated and friendly Customer Service Administrator to join our team in Harrogate.

• Sales order processing
• Preparing/collecting products for shipment
• Handle customer enquiries via phone and email
• Check stock availability and prepare accurate quotations
• Generate invoices and maintain organised filing systems
• Literature management
• General administrative duties
• Full product and Sage software training will be provided in-house

• Experience in a sales office or customer service environment preferred
• Strong administrative skills with attention to detail
• Excellent verbal and written communication skills
• A professional, courteous, and customer-focused approach
• Proficient in Microsoft Word and Excel
• Professional and confident telephone manner
• Ability to work effectively under pressure, both independently and as part of a team
• Exceptional attention to detail and a high level of accuracy
• Eagerness to learn and adapt to bespoke systems
• Experience with sales order processing and managing high volumes of enquiries

Ideal requirement but not essential as training will be provided:
Sage 50 Accounts

37.5 Hours per week. Monday to Friday 9am - 5pm.

• Office based in Harrogate
• Multi-floor environment
• Access via stairs only (no lift available)
• Teams and resources located across different floors

• Salary subject to experience
• NEST Pension scheme
• Free on-site parking

Our office is accessed only via stairs, with no lift available. We share this information openly to ensure applicants are fully aware of the working environment before applying.

Entry level

Full-time

Customer Service

Administrative and Support Services

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