Operations Support Engineer

Job Description

Salary : £52,900 - £79,300

Principal Operations Support Engineers perform and oversee operational systems analysis, monitor daily and seasonal mission data trending and operational product improvements. They lead real-time anomaly resolution and recovery activities. You will perform a diverse set of tasks in support of real-time operations and operations development:

• Serve as Responsible System Engineer, review and report on multiple systems performance and trending data
• Oversee and lead reviews, updates and validation of standard operating procedures, and training material for multiple generations of systems
• Develop, maintain, and utilize necessary trending and monitoring tools / scripts in perl, python, Grafana, etc.
• Successfully complete and maintain a Systems Controller certification and make continued certification advancement while supporting a minimum requirement of real-time operations shifts per quarter
• Review and support factory design working groups and future systems development activities for impacts to system operability
• Work with a multi-site Enterprise to establish and maintain program processes and standards

Utilize agile processes and tools that include Jira, Confluence, and Git, to coordinate departmental tasking...