Private Patient Coordinator

Private Patient Co-ordinator | Customer Service | Abergele Clinic| Part Time | Flexible working hours | 22.5 hours per week

Spire Abergele Clinic is one of North Wales' leading private clinics and we take pride in delivering high-quality care. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.

The high-profile role is in place to support patients and consultant colleagues in both Spire Abergele and Spire Harrogate Clinics, navigate suitable private pathways and treatment options. The Private patient coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion of warm leads into appointments and admissions in order to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’

Please note that if successful with the role you would need to travel to Harrogate for training during the induction period, this would be for a maximum of 5 days.

• Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
• Converting enquiries to outpatient appointments
• Meeting team and individual targets relating to conversion, revenue and appointments
• Attending patient information events to represent Spire Healthcare and our services
• Learning skills required to assist in outpatient appointments team as and when required
• Providing customers with excellent after-sales service

• Excellent interpersonal skills
• Confident with face to face interactions
• Self motivated with a can-do attitude
• First-rate organisational skills and attention to detail
• A good grasp of standard IT packages (eg Microsoft Outlook, Excel & ideally CRM or SAP, although these are not essential)
• High level of customer service
• Experience in sales

Part time. Working hours 22.5 hours between office hours, we are flexible with these hours. There would be an expectation to do monthly events (max of
2) with late finishes.

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Michelle.

For us, it's more than just treating patients; it's about looking after people.