Security Officer

Job Summary

To act as part of a Healthcare Facilities Support Team that delivers portering services, patient and staff safety support, car park customer services, crime prevention, security patrols and office/reception duties.

As a Security Officer, you will play a key role in maintaining the safety and security of the hospital while supporting essential services. Your duties will include monitoring site security, assisting with patient movement and portering tasks, supporting car parking operations and completing a variety of reception/administrative tasks.

Harrogate Integrated Facilities (HIF) is a wholly owned subsidiary company of Harrogate and District Foundation Trust (HDFT). HIF supplies services to the hospital and community services with respect to Maintenance, Sterile Services, Portering, Catering, Equipment Library, Linen and Sewing Room, Security, Car Parking, General Office, Front Desk, Reception, Waste Management, Courier Services, Security Services and Domestics.

Our mission is to be an exceptional provider of integrated facilities for the benefit of our communities, our staff and our partners.

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Company does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Date posted: 17 December 2025

Pay scheme:
Agenda for change

Band:
Band 3

Salary: £24,937 to £26,598 a year per annum (pro rata)

Contract:

Permanent

Working pattern:
Full-time

Reference number: 421-HIF-3530C

Job locations:
Harrogate District Foundation Trust, Lancaster Park Road, Harrogate, HG2 7SX

• To communicate with patients and visitors who may be violent, distressed or under influence of drugs or alcohol.
• Deal with sensitive issues and empathetically support staff with complex and highly emotive issues as a result of the wider impact of violent physical assaults.
• Ensure all relevant incident information is logged, recorded, and handed over before end of shift.
• To support and provide information to staff in relation to violent or distressed patients.
• Provide and receive confidential information relating to the care of patients, workforce issues and political imperatives.
• Give directions and advice to patients and visitors across the Trust sites.
• To greet and assist all service users in a friendly and helpful manner, thus promoting and maintaining a good communication network with all service user groups.
• To liaise with the Security Manager and Security Team Leader to resolve any issues that may arise during their shift and make decisions as appropriate.
• To promote good communication at all times with all service user groups and colleagues across the Trust.
• Operate and answer the communication device, i.e. radios or telephone, issued to staff in courteous manner and action the requests.

• To be able to make judgements of situations, some of which may be complicated and/or require an immediate response. Consider the wider situation and impact when making these decisions.
• Review and respond accordingly to information handed over from other security staff, Heads of Departments, Ward Staff, and elevate if and when required to the appropriate person or team.
• Instigate Police response to any suspicious incidents or offences.

• Responsible for prompt receipt and allocation of security work requests received via telephone, email or in person from service users.
• Prioritise the workload to ensure the department is fulfilling its obligations to the user.
• Plan and organise straightforward activities to help reduce and/or prevent incidents and criminal activity, to include:
• Responding to requests for assistance from wards and departments.
• Protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage.
• Protection of patients, staff, contractors and visitors against acts of violence, aggression and abuse.
• Ask trespassers, i.e. intoxicated persons, vagrants to leave the premises; if they refuse, obtain assistance from other security staff or the police.
• Challenge any person on site as to their business on site out of hours.
• Accurately record any delays that may occur when Security staff are undertaking a task, ensuring all relevant information is logged for further use.

• Understand and adhere to safe working practices at all times in accordance with the relevant legal framework and departmental and Trusts Health and Safety Guidelines.
• Support Department Teams to manage incidents of escalated behaviour due to acute distress and challenging behaviour.
• Use physical skills daily to ensure safety of patients, staff and visitors. Advanced skill level…