Repairs Complaints Co-ordinator

Repairs Complaints Co‑ordinator

Employer:

The Construction Index Ltd

Type:
Full Time

Location:

Harrow, London, United Kingdom

Salary: £23.00 - £24.00 per hour

Posted: 06/01/2026

This role supports the Customer Service & Resident Engagement Manager in the administration and effective management of customer complaints, Housing Ombudsman enquiries and cases, Local Government & Social Care Ombudsman enquiries and cases, member enquiries, and Subject Access Requests.

The candidate will lead on the coordination of complex and multi‑topic cases, promote good practice, support a positive customer excellence culture, and ensure compliance with Ombudsman requirements.

• Support the Customer Service & Resident Engagement Manager in the administration and effective management of customer complaints, Housing Ombudsman enquiries and cases, Local Government & Social Care Ombudsman enquiries and cases, members enquiries, and Subject Access Requests (SARs).
• Lead on the coordination of complex and/or multi‑topic cases and complaints.
• Promote and implement good practice, a positive customer excellence culture, and compliance with the requirements of the Housing Ombudsman and Local Government & Social Care Ombudsman.

• Demonstrate a commitment to the Council's Equal Opportunities Policy and implement it in line with job responsibilities.
• Ensure compliance with health and safety policies and promote a positive health and safety culture.
• Participate in performance appraisal and development initiatives and maintain information management best practice.
• Ensure compliance with information security policies and maintain confidentiality.
• Provide accurate spoken English advice in customer-facing situations, as required by the Immigration Act 2016.

09:00 am to 17:00 pm, hybrid working arrangement.