Repairs Complaints Co-ordinator

Repairs Complaints Co-ordinator
Temp to perm
Hybrid working
09:00am till 17:00pm
£23-24per hour

To support the Customer Service & Resident Engagement Manager in the administration and effective management of customer complaints, Housing Ombudsman enquiries and cases, Local Government & Social Care Ombudsman enquiries and cases, members enquiries (councillors and MPs), and Subject Access Requests (SARs).
To lead on the co-ordination of complex and/or multi-topic cases and complaints.
To promote and implement good practice, a positive customer excellence culture, and compliance with the requirements of the Housing Ombudsman and Local Government & Social Care Ombudsman.

Generic Duties

To demonstrate a commitment to the Council's Equal Opportunities Policy and the ability to understand and implement the policy in relation to the job responsibilities
To ensure compliance with your responsibilities as laid out in the council's health and safety policy and take an active role in promoting a positive health and safety culture.
To promote and participate in the council's individual performance appraisal and development initiatives and information management best practice.
To ensure compliance with the information security policies and maintain confidentiality.
In accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post