Volunteer Engagement Coordinator, NFP behalf

Volunteer Engagement Coordinator – City Year (on behalf of NFP People)

This is an exciting opportunity to join a growing organisation and a developing team that recruits and supports young leaders to transform educational and social outcomes for pupils across the UK. As Volunteer Engagement Coordinator, you will lead regional attraction work to build a pipeline of high‑quality volunteers who are motivated to apply for the City Year programme.

Join a youth social action charity that challenges 18‑25‑year‑olds to tackle educational inequality through a year of full‑time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

Location: London Office (King’s Cross), Recruitment Events, Training Venue and home – typically 3 days per week from home.
Hours: Full‑time, Monday to Friday, 35 per week.
Salary: £26,700 per annum.
Duration: Permanent.
Start date: February 2026 (with some flexibility).
Closing Date: 11 January 2026.
Interviews: Commencing week of 12 January 2026.

You will be responsible for delivering an efficient, end‑to‑end recruitment service from attraction and selection through to retention and onboarding, ensuring that outstanding volunteers are recruited to achieve excellent outcomes for the schools and pupils we support. In this role, you will drive recruitment and engagement in your region, ensuring that targets are met, customer service is exceptional and effective relationships are built.

You will also contribute to national projects and develop creative approaches to recruitment and engagement that work for your area.

• Responsibility for the attraction of high‑quality applicants.
• Selection of high‑quality candidates aged between 18‑25.
• Retention and onboarding of volunteers.
• Developing marketing and promotional activities.
• Monitoring and evaluating systems and processes.
• Collaboration with regional stakeholders and national teams.

• Strong belief, enthusiasm and commitment to City Year’s programme, mission and values.
• Understanding of recruitment, engagement or sales processes, with a track record of meeting targets.
• Experience working with a range of stakeholders.
• Experience planning and delivering events or presentations to diverse audiences (e.g., young people, university students).
• Knowledge of the UK school leaver and graduate markets, the education sector, youth social action and the volunteer sector.
• Experience using an ATS (applicant tracking system) or CRM database (desirable).
• Strong interpersonal and relationship‑building skills, with the ability to engage a wide range of audiences.

• Great holiday entitlement.
• Training including degree‑level qualifications.
• Pension scheme enrolment starts at 4% for staff, matched up to 5%.
• Free eye tests and £20 off glasses.
• Interest‑free travel season ticket loans.
• Interest‑free bike loans under the “Cycle to Work” scheme.
• Interest‑free loans to assist employees with welfare or financial hardship.
• 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing.
• Regular all‑staff wellbeing sessions with external experts.
• Reservist‑friendly employer – Bronze award.
• Laptop and mobile phone.

Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond to successful candidates.

Other areas of experience may include Volunteer Engagement, Volunteer Recruitment, Volunteer Coordinator, Volunteer Officer, Volunteer Recruitment Officer, Volunteer Coordination Officer.