Practice Manager

Hours:

30-37.5 hours per week (4 or 5 days)

Location:

Local to Hastings
Contract Type:
Permanent

Are you an enthusiastic and motivated leader looking to join a friendly and supportive primary care team? A well-established GP practice local to Hastings is seeking an experienced Practice Manager to help lead the organisation, support staff, and drive service improvements for approximately 14,000 patients.

This is a varied and rewarding position, working across two modern sites, supported by an established management team including an Operations Manager, HR & Premises Manager, Data Manager and Finance Lead, alongside highly supportive GP Partners.

Main Duties of the Role Leadership & People Management

• Providing supportive and effective leadership to all staff.
• Ensuring staff wellbeing, conducting appraisals, performance management, and supporting HR processes in collaboration with the HR Manager.
• Workforce planning to ensure appropriate skills and training across the team.

Stakeholder Engagement

• Attending and contributing to meetings with the PCN, ICB, PPG, and other local stakeholders.
• Promoting strong collaborative working relationships across the locality.

Business & Strategic Development

• Identifying opportunities for practice growth and operational improvements.
• Developing and implementing strategic plans in partnership with the clinical team and management colleagues.
• Supporting the preparation of business cases for new services.

Compliance & Governance

• Ensuring CQC compliance and adherence to NHSE contractual requirements.
• Overseeing the significant event and complaints processes.
• Maintaining up-to-date practice policies and procedures.
• Ensuring legal compliance, including employment legislation.

Operational & Financial Management

• Overseeing day-to-day operations to ensure smooth delivery of patient services.
• Working with the Finance Lead and Partners on financial planning and performance.
• Managing payroll (outsourced) and pension processes in partnership with suppliers.
• Exploring opportunities to optimise income and reduce expenditure.
• Ensuring QOF and commissioned service targets are achieved.

Facilities, IT & Safety

• Managing practice IT systems and ensuring DSPT compliance.
• Overseeing estates and facilities, including health and safety and risk assessments.
• Managing contracts and maintenance of equipment and services.
• Supporting practice continuity planning and development projects.

Person Specification Essential

• Strong literacy and numeracy skills suitable for managing a small to medium-sized business.
• Experience managing multidisciplinary teams.
• Experience in performance management, including appraisals and staff development.
• Proven ability to implement and oversee projects successfully.
• Experience with HR processes, workforce planning, and staff development.

Desirable

• Leadership or management qualification.
• Experience working within a healthcare or primary care environment.

Additional Information

This post requires a Disclosure and Barring Service (DBS) check, as covered by the Rehabilitation of Offenders Act (Exceptions Order) 1975

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