Senior Business Analyst - FTC

Vacancy Name

Senior Business Analyst - (12 Month FTC)

VN1188

Fixed Term

Hatfield

Senior Business Analyst - 12 Month FTC

Contract type:
Fixed Term Contract (12 months)

Location:

Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Level: Senior

Final date to receive applications:
Monday 12th January 2026

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We're Ocado Retail
, a market‑leading joint venture between Ocado Group and M&S, and the world's largest dedicated online supermarket, . Not only is  the only place to shop a full range of M&S food online, it's also the home to the widest online supermarket range in the UK and champion of small, independent brands. We're also the brains behind Zoom by Ocado
, our same‑day grocery delivery service.

Ocado Retail is currently undergoing significant change activity through several programmes with varied business requirements. These must all be captured to a high standard and in a consistent & traceable manner so that the feedback process between the Technology and Business teams is efficient & effective, and quality assurance is both rigorous & well documented.

As a Senior Business Analyst, you will use your knowledge of the retail industry to work with business owners, SMEs, Logistics and Technology teams to elicit requirements. This role will report to the IT Portfolio Lead.

• Develop the problem definition via mapping of 'As Is' and 'To Be' operational processes in well presented business requirement documents
• Assess impact on operational model and increment model to satisfy new requirements
• Discovery and driving of stakeholder alignment via facilitation of workshops with SMEs & business owners to understand, challenge & capture requirements whilst clarifying and removing ambiguity
• Proactively model, document, and manage the end to end linked value chain for the eCommerce grocery business, ensuring the articulation of measurable milestones and key performance indicators (KPIs)
• Ensure requirements are translated into well articulated definitions that align to expected outcomes and map to actionable plans

• Significant experience in digital product delivery within the grocery eCommerce industry
• Experience of event driven integrations, API development and data mapping
• Proven expertise in value chain analysis, value stream mapping, and the development of measurable KPIs and milestones for large scale eCommerce or retail operations
• Proven track record of translating strategic initiative outlines into detailed requirements with significant experience of developing target operational models
• Strong stakeholder management, influencing and conflict resolution skills, working with heads of business, product managers, SMEs, developers and architects
• Experience in organising and running workshops, gathering requirements and carrying out gap analysis, through a proactive approach focused on delivery of successful outcomes, with high attention to detail
• Able to create and maintain complex artifacts, with strong competence in use of process mapping tools
• Pragmatic, conscientious and with excellent written & verbal communication, able to tailor approach to get best out of working relationships

By joining Ocado Retail, you'll have the chance to experience life at the world's largest online retailer, work with an amazing bunch of people who challenge what's possible each day, and grow your skills and career in online retail.

If that's not enough to tempt you, you'll also get access to loads of great benefits to sweeten the deal. Here's a taste of what we offer:

Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day…