Administrator​/Customer Service Advisor

Location: Cuffley

Administrator/Customer Service Advisor

This is a brand-new role for a lovely company based in Goffs Oak and very close to Cuffley Station.

They are currently looking for a well organised and proactive Admin/Customer Service Advisor to support the sales team with their admin, process orders and deliver excellent customer service.

You will be the key point of contact for customers and internal teams, ensuring orders, enquiries and sales processes run smoothly. NB there is no onsite parking but it is only a short walk from the station

Key Responsibilities

* Inputting Sales Orders – Sage, Outlook, Customer Portals

* Customer Queries – Telephone, emails, Parcel force (pods, tracking)

* Invoicing – manifest, Sage

* Commercial invoices

* Warehouse – daily communication

* Weekly reports – dashboard, excel

As this is a small team you may be required to help out in other areas such as:

* Stock inventory, stock takes

* Supplier communications – globally, imports, exports

* Tenders

* Presentations – new products (PowerPoint)

* Website – copy, images, videos

* Compliance – safety certificates, testing houses

Key Requirements

* You must be a great team player, collaborate effectively with colleagues and contribute to a great team working atmosphere

* Confident communication skills

* Commercial awareness

* Customer service

* Comfortable with a range of software packages including Sage, Word, Excel and Power Point

* A desire to please and exceed customer expectation

Must Haves

* Comfortable on the telephone in front of others

* Excellent communication skills

* Competitive and driven by targets

* Attention to detail

* Good Excel/Word skills

* Accuracy of written communication

* Can happily work alone

What we offer:

Competitive basic salary - £27,000 - £28,000

Located next to Cuffley station

Flexible start time - either 8am – 4.30pm or 9am until 5.30pm

On site – Canteen, Restaurant, Gym, Spa

25 days holiday, plus bank holidays

Gym Membership

Casual dress code

If this is of interest and you have the relevant skillset listed above, we would love to hear from you!

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in