IT Support

IT Support

About the role

As an IT Support Engineer with expertise in IT Domain, you will collaborate with our client's team. You will be responsible for IT Technical support management.
Job Details You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same.

In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-felt work environment, with you at the centre.

Roles and Responsibilities:

Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do.

Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in UK. They are a company where people matter. They are diverse, flexible, and open.

We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients.

They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters.

Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems.

Bespoke System work. In house systems (Training Given)

Building (Software) various systems using detailed scripts - training provided on scripts and much be followed as a breach can result in escalation.

Effective Upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders.

Data input.

- 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here.

Consolidating consignments for distribution.

Each worker has their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker need to communicate with supervisors/TLs to decide on appropriate actions.

Pallet Movement / Work Planning

Ability to work to driven targets and SLA and time management skills.

Boxing and Unboxing IT equipment

Other stuff we're potentially looking for:

Good written and verbal communication skills.

IT background

Data input experience is essential

Flexibility to react to demand on short notice.

Proactive whilst being a team player

Ability to work to driven targets and SLA and time management skills.

Knowledge of I.T componentry.

Accuracy and attention to detail.

What's in it for you? - Rate £14.25/Hr basic via PAYE £16.18/Hr Premium via PAYE £18.50/Hr through UMB Location Hatfield Avenue - Hatfield Hertfordshire AL10 9TW
(Hertfordshire) Maintenance Service Centre, 2nd Floor, Hatfield
Contract 3 months contract Until 10th Feb (Onsite role) Mon - Fri 04:00 PM - 12:00AM
Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.

We look forward to speaking to you! #