Customer Assistant - Instore Bakery

Work Pattern

Working between the hours of 5am and 1pm, a full work pattern will be discussed  colleagues will be required to work every other weekend or every Saturday/every Sunday.

+ £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You’ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Use digital tools, including the Sparks App, to enhance the customer experience and ensure they get the products they want when they need them.
• Use digital tools and communication channels to deliver for the customer every time.
• Be digitally confident; you’ll utilise our digital tools to enhance both the customer experience and ensure they get the products they want when they need them.
• Work efficiently and effectively, ensuring customers don’t wait while maintaining high standards in food safety and hygiene.
• Be a team player, supporting and respecting colleagues and customers, creating a great inclusive store environment.
• Show flexibility, working effectively across various areas of the store and adapting to the changing demands of the retail environment seamlessly.

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.

Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Are you ready for it? Take your marks and get ready to apply.