Weekend Duty Controller

We are looking to recruit a weekend day duty controller to add to our team based at our Head Office in Hatfield. You must hold a valid SIA Licence and a full UK driving licence.

Your responsibilities will include but are not limited to:

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Ensuring client sites are covered at all times

Providing out of hours support to all staff on sites

Conduct key holding and mobile patrol duties

Attend to any alarm activations

Provide emergency site cover.

Conduct welfare and site visits on a weekly planned schedule.

Take hourly check calls from lone worker staff.

Manage and accurately update the rostering system

Ensure all reports are completed as required.

Report any issues to the Contracts Managers / Operations Director

Core Requirements:

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Must hold a frontline SIA Licence

Must hold a full valid UK driving licence

Must be computer literate

Excellent verbal and written communication skills.

High degree of accuracy

An excellent understanding of situations, organisational skills and ability to prioritise workloads

An excellent telephone manner

The ability to work effectively under pressure

The ability to deal tactfully and effectively with a wide range of people.

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A good knowledge and understanding of the SIA Industry

Ability to adapt to change

Dealing with customer enquiries in writing and by telephone - Working on their own as a lone worker

Taking ownership

Able to make decisions and work unsupervised

Able to deal with escalated client queries, handling unforeseen situations and finding solutions

This position will be 12 hour shifts on a Saturday and Sunday.

The successful candidate must be able to work using their own initiative as they will primarily be a lone worker.

They must also be self-motivated, with the ability to perform effectively when under pressure and a reliable, enthusiastic team member.

A uniform will be provided. If you wish to apply for this position, please forward a copy of your CV, quoting reference, DDC/1