Customer Service Assistant Part Time

Looking for a role where you can make a real difference? As a Customer Service Assistant in our branch, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.

Location: Haverhill Branch, Suffolk, CB9 8AR

Salary: £10,319.40 per annum + Great Benefits

Hours: Monday, Wednesday, 8.45 am to 2.45 pm

Saturdays, 8.45 am to 12.00 pm (15 hrs per week)

At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member-owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.

We offer:

• Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.
• Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
• Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
• Career Progression – Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
• Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.

As a Customer Service Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it’s a chance to make a real difference.

• Provide an outstanding, friendly, and professional experience to all members.
• Handle financial transactions with care and accuracy.
• Offer guidance on our savings and mortgage products, helping members make informed choices.
• Stay up to date with our products and services, ensuring you can confidently assist members.
• Support local community initiatives and charity programs.
• Work collaboratively with your team to create a positive and inclusive workplace.

• A passion for helping people and delivering excellent service.
• Strong communication and listening skills.
• Attention to detail and confidence in handling transactions.
• The ability to embrace new technologies and digital tools to enhance service delivery.
• A positive, team-oriented mindset.
• A willingness to learn—previous experience is great, but it’s not essential!

• 26 days annual leave + bank holidays (pro rata)
• Comprehensive training & career progression opportunities
• Pension scheme with free pension advice
• Life insurance & wellness programs
• Healthcare cash plan & retailer discounts
• Success-Sharing Bonus (discretionary)
• Opportunities to volunteer & support local charities

At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!

When applying for this role, please submit a CV and details of why you are interested in the role.

Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.