IT Support Technician; Help Desk

SpaceX seeks an experienced IT Support Technician to deliver comprehensive enterprise help desk support to company staff. This role manages the full lifecycle of end-user IT services including onboarding, setup, troubleshooting, repair, and asset recovery across computers, mobile devices, printing, and conference room technology.

• Provide 1st, 2nd, and 3rd tier enterprise help desk support to SpaceX employees
• Manage on-site inventory and lifecycle of end-user IT assets, including procurement, configuration, and deployment
• Set up and support workstations for new and existing staff, including onboarding and offboarding procedures
• Troubleshoot software and hardware issues both in-person and remotely, including printers, network connectivity, and audio-visual equipment
• Improve help desk workflows and write instructional documentation for technical issues

• High school diploma or equivalency certificate
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment
• Experience supporting Microsoft technologies
• Valid driver's license
• Willingness to work all shifts, overtime, and weekends as needed

• Experience supporting macOS, iOS, and Linux environments
• Technical certifications such as A+, Network+, or MCSE
• Working knowledge of audio-visual and conference room equipment
• Excellent written, verbal, and phone communication skills

Pay range varies by level:
Level 1: $29–$35/hour, Level 2: $34–$40/hour, Level 3: $38–$45/hour. Base salary plus long-term incentives (stock, stock options, cash awards), discretionary bonuses, employee stock purchase plan, comprehensive medical/vision/dental coverage, 401(k), disability and life insurance, paid parental leave, 3 weeks paid vacation, and 10+ paid holidays annually.