Customer Service Executive

Zenith People are looking to recruit an experienced Customer Service Executive who is a confident and motivated person to join our clients customer services team.

The responsibilities of the Customer Service Representative include providing high levels of service to customers and fostering their ‘hassle free’ approach to the customer journey.

The successful candidate will be self-motived and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.

Key Responsibilities:

* Proactively keeping customers updated on existing orders and advise of delays as necessary

* Processing orders in a timely manner on our internal CRM system

* Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution

* Co-ordinating customer returns and credits

* Ensure all internal and external customer queries are responded to in the agreed time scales

* Respond to live chat enquiries promptly and resolve efficiently

* Complete daily allocated tasks as per the Customer Services Team rota

Required

Skills & Experience:

* Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes

* Experience of sales order processing systems useful (full training on the job)

* You will be friendly and ambitious with an excellent telephone manner and communication skills

* You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-pace environment

* You will be confident and approachable

* You will be able to deal with a large volume of sales calls/ customer queries

* You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently

* You will be flexible / multi- tasker

* Great communicator

* Problem solver

* Organised & Process orientated

* You will have the ability to know how to prioritise and deal with tasks as and when they come in

* You will be pro-active and detail conscious / orientated.

* Minimum grade C in English and Maths GCSE

* Previous experience of working in a customer facing/focused role (preferred)

* Experience in working in a B2B sales environment (desirable)

£24,800 starting salary

Employer matched 5% pension contribution

Life assurance

Discretionary annual bonus

25 days annual leave plus bank holidays

Reward Gateway

Eyecare vouchers

Cycle to work scheme

Employee Assistance Programme

Sharesave Scheme

Professional training contributions

Calendar of wellbeing events

Hours of Work:

Our client operates on a two-shift basis (on-site) which rotates weekly

Shift times are:

Week 1:
Monday to Friday 08:00 to 16:30 and Week 2:
Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30

Daily breaks are 2 x 15 minutes and 1 x 50 minutes