Care Home Manager

Who are we?

At Crystal Care Collection, we are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

Your role will be based at our brand new home, Penrose Croft, in Helston which is under construction and set to open in early Summer 2026, and we are now recruiting for key positions to ensure the smooth opening of the home.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

We are currently recruiting a General Manager to take overall responsibility and manage all aspects of the home’s day‑to‑day running. You will promote a caring environment that provides residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect, dignity, and privacy.

• Manage the day‑to‑day running of all aspects of the home including standards and quality of care, recruitment and training, communication, premises, and financial matters.
• Recognise and assess individuals’ needs, involving relevant professional agencies and relatives where needed, to formulate personalised care plans.
• Provide the highest level of personal care and attention to residents, following individual care plans and ensuring all contact is polite, friendly, warm, and supportive.
• Understand and comply with statutory and legal requirements relevant throughout the home.
• Administer medication to residents as prescribed, accurately maintain appropriate records, and manage medication stock.
• Establish and maintain effective communication with all stakeholders both internal and external.
• Recruit suitable team members, conduct effective inductions, and provide training to meet CIS standards and staff development needs.
• Arrange rotas, ensure adequate staffing, and manage team absence.
• Control and monitor the budget and expenditure, prepare monthly cash‑flow reports for directors, and accurately record financial information.
• Support residents with their personal financial arrangements, maintaining confidentiality.
• Market, promote, and sell the home.
• Deal with prospective residents, provide information, guide tours, assess new residents, negotiate fees, and complete appropriate records and paperwork.

• Prior care home commissioning experience.
• Ability to control and manage budgets and accounts.
• Knowledge of the principles of sales and marketing.
• Skilled in the recruitment, selection, and retention of staff.
• Committed to a structured approach to training and development of staff.
• Understanding of the Health & Social Care Act and Health & Safety legislation.
• Leadership qualities, enthusiasm, and influencing and motivational skills.
• Professional, confident, and warm personality.
• Reliable, punctual, and caring disposition.
• Understanding of Cornwall Council Social Services.
• Experience with regulatory bodies.
• Knowledge of Person Centred Software (PCS).

Your hours of work will be 09:00 – 17:00, Monday to Friday, with an element of flexibility as and when required. This will equate to 40 hours per week in total.

This is a varied and rewarding role that will provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward‑thinking organisation, then this could be the job for you!

Our screening and recruitment process is conducted in line with our Safeguarding Policy.

• Mid‑Senior level

• Full‑time

• Management
• Industries – Nursing Homes and Residential Care Facilities

Location:

Truro, St Ives, Troon – England, United Kingdom