Aftersales Manager

Aftersales Manager

Working Hours:

Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch). One Saturday per month: 8:00am - 12:00pm.

Location:

Bovingdon. Salary: £35,000 - £50,000.

Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We’re looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly.

• Book customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries.
• Arrange MOTs and manage service, warranty, and MOT reminders.
• Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs.
• Provide professional, confident communication with customers via phone, email, and in person.
• Maintain accurate records, raise and invoice job sheets, and support general department admin.
• Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion.
• Support day‑to‑day workshop coordination, including assisting technicians and apprentices.
• Promote the department’s expertise to customers and ensure a premium experience.

• Previous experience with prestige or premium vehicle brands.
• Strong Bodyshop knowledge, including estimates, accident repair processes, and insurer liaison.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office, dealer management systems.
• Full UK driving licence.

• Experience producing vehicle condition reports.
• Knowledge of diagnostics or fault reporting.
• Workshop or team coordination experience, supporting apprentices.
• Manufacturer‑specific training in aftersales.

This is a fantastic opportunity to join a prestige automotive business in a central, high‑responsibility role. You’ll work closely with the Service Advisor, Workshop Supervisor, and Coach works team, and play a key part in ensuring customers receive the highest standard of aftersales support.