Service Advisor

HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.

Key duties and Responsibilities

To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
To greet customers in a friendly, professional and courteous manner.
To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
To give repair estimates and price quotations and offer repair suggestions.
Register new vehicles
Ensure invoices and taxing vehicles are completed accurately and on time.
Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
Handle all internal and external customers and suppliers with courtesy.
Adhere to Health & Safety Policies and Procedures at all times.

Preferred Qualifications and Experience

Excellent communication and interpersonal skills.
Ability to work under pressure.
Previous experience in a Parts or Service advisor role.
You must be PC literate with a working knowledge of administration procedures.
Have an understanding of the commercial vehicle after market operation.

Hours:

Hours 6.30 am – 15.30 ½ unpaid lunch

1 Saturday in 4 paid as overtime at time and a half  (8am – Midday)

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