Service Advisor

HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.

• Work as part of a team delivering a first‑class, professional customer service ensuring that, where possible, customer enquiries, payments and complaints are resolved at the first point of contact.
• Greet customers in a friendly, professional and courteous manner.
• Undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
• Give repair estimates and price quotations and offer repair suggestions.
• Register new vehicles.
• Ensure invoices and taxing vehicles are completed accurately and on time.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
• Handle all internal and external customers and suppliers with courtesy.
• Adhere to Health & Safety Policies and Procedures at all times.

• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Previous experience in a Parts or Service advisor role.
• PC literate with a working knowledge of administration procedures.
• Understanding of the commercial vehicle after‑market operation.

Hours:

6.30 am - 15.30 ½ unpaid lunch. 1 Saturday in 4 paid as overtime at time and a half (8am - Midday).

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