Debit Control Officer

Debit Control Officer – Dacorum Borough Council

Pay range: Dacorum Borough Council provided pay range. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

• Employment type: Contract
• Seniority level: Entry level
• Contract length: 12 months Fixed-Term
• Reference: H328

An exciting opportunity has arisen for a Debit Control Officer in our busy Rent and Income team for a forward-thinking, highly organized and dynamic individual. You will play a crucial role in ensuring financial stability for the council.

Provide an excellent customer‑focused service to recover arrears for garage rents. This will involve contacting clients by letter, phone, text and email.

Control rent debit by putting in place all necessary processes and administration to ensure payments are met in a structured manner and maintain all rent accounts and tenancy records on the housing management system.

Work supportively and proactively with colleagues, other sections and departments as necessary to ensure a high service delivery standard.

Excellent negotiation and investigative skills, able to deal with people sympathetically, sensitively and firmly, and to form effective working relationships.

Well organized, IT literate and able to work well under pressure to solve problems.

Good knowledge of recording detailed client information is essential; previous experience in a customer‑focused environment would be an advantage.

An Enhanced Disclosure and Barring Service (DBS) check will be undertaken to ensure that the successful candidate has no relevant convictions.

The Final date to receive applications will be midnight on the closing date shown in the advert details.