Retail Sales Assistant

Retail Sales Assistant

Join to apply for the Retail Sales Assistant role at eurochange.

Base pay range

Hours: 16 hours per week (9 months FTC)
Location: The Marlowes Shopping Centre, HP1 1DX

Shift Pattern: Monday – Sunday shifts based

Responsibilities

• Deliver outstanding, friendly service that turns first‑time customers into loyal fans.
• Build genuine rapport with each customer to understand their travel plans, needs, and concerns.
• Use your knowledge and enthusiasm to recommend the best products and services for every customer.
• Engage in conversational selling to match products to customers’ needs in a way that feels natural and supportive.
• Share trusted advice on exchange rates, currency options, and how to get the most value for their money.
• Accurately process transactions while ensuring full compliance with financial regulations.
• Keep your bureau secure, presentable, and welcoming at all times.
• Promote additional products and services to enhance each customer’s journey and make their travel experience simpler and better.
• Take ownership when your manager is away, keeping the bureau running smoothly.
• Support new colleagues during onboarding and share your knowledge with the team.
• Be flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed.

Stand‑Out Qualities

• At least 1 year of experience in retail sales, cash handling, and customer service.
• Confident, friendly, and positive attitude – you make customers feel welcome and valued.
• Strong communication skills, with the ability to build rapport and trust quickly.
• High levels of accuracy and attention to detail when handling transactions.
• A natural flair for selling and exceeding customer expectations.
• Flexibility to adapt, work independently, and travel to nearby locations if required.

Perks

• Colleague Rate on Travel Money.
• 28 days holiday (inclusive of bank holidays).
• Access to our Retail Incentive & Bonus Schemes.
• High Street Discounts.
• Free 24/7 Virtual GP service for you and your family.
• Cycle to Work Scheme.
• Employee Wellbeing & Financial Support through Retail Trust.
• Employee Assistance Programme – because you matter.
• Wagestream – access to flexible pay – get your earned wages when you need it.
• Recognition Awards for outstanding service.
• Additional holiday entitlement after 1 year.
• Life Assurance …and much more!

Our Vision

To be the UK’s go‑to travel money provider, adding value to every customer’s journey.

Our Purpose

Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.

Our Values

We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.

Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Team eurochange!#J-18808-Ljbffr