Bilingual Intake & Client Relations Specialist

Law Offices of Ariadne Berrios, LLC is a growing immigration law firm seeking a motivated, dependable, and highly organized Bilingual Intake & Client Relations Specialist to join our Henderson, Nevada office.

We are looking for someone with strong communication and sales skills who thrives in a fast-paced environment, takes initiative, and understands the importance of promptly following up with prospective clients.

This position combines client intake, appointment scheduling, lead conversion, and general office administration. The ideal candidate is comfortable managing multiple responsibilities while maintaining excellent client service.

• Promptly contact new leads and prospective clients by phone, text, and email.
• Proactively follow up with inquiries to convert leads into scheduled consultations.
• Explain consultation options, fees, and scheduling procedures.
• Schedule consultations, collect payments, and follow up on outstanding payments.
• Follow up with prospective clients regarding engagement agreements and next steps.
• Maintain accurate and updated records in the firm's CRM, including lead status, notes, and follow-up activities.
• Answer and return client calls professionally and efficiently.
• Assist with client onboarding and document collection.

• Receive, sort, scan, process, and distribute incoming mail, correspondence, and client documents.
• Organize and maintain electronic client files and records.
• Prepare outgoing mail, shipping labels, and document packages.
• Make trips to the post office, courier services, government agencies, and other local offices to deliver or submit documents and filings as needed.
• Assist with preparing FOIA requests, basic immigration forms, and administrative case-related tasks.
• Assist with client appointments, document signings, and general office operations.
• Provide administrative support to the Office Manager and legal team.
• Ensure assigned tasks are completed accurately and within established deadlines.

• Fluent in English and Spanish (required).
• Prior experience in sales, appointment setting, client intake, or customer service required.
• Immigration law firm experience strongly preferred.
• Excellent telephone communication and interpersonal skills.
• Comfortable making frequent outbound calls and following up consistently with prospective clients.
• Strong organizational skills, attention to detail, and ability to multitask.
• Proactive, dependable, and results-oriented.
• Ability to work independently and prioritize time-sensitive responsibilities.
• Experience using CRM systems and office software preferred.
• Willingness and ability to perform local office errands and document deliveries.
• Valid driver's license and reliable transportation preferred.

We are looking for someone who:

• Has a strong sense of urgency and understands the importance of timely lead follow-up.
• Enjoys communicating with prospective clients and helping them schedule consultations.
• Is comfortable discussing fees, collecting payments, and working toward measurable goals.
• Takes initiative and follows through on assignments without constant reminders.
• Can transition between client calls, administrative tasks, and office responsibilities.
• Is professional, compassionate, reliable, and committed to providing excellent client service.