Slot Lead; Internal & GRIC Members

Slot Lead (Internal & GRIC Members Only)

Job Category: Slots

Requisition Number: SLOTL
005296

• Posted :
  November 3, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Vee Quiva Resort & Casino
Laveen, AZ 85339, USA

Description

Closing Date:
November 10, 2026 at 4:00 PM

Pay Rate: $17 per hour

POSITION SUMMARY

This position is responsible for guest service within the Slot floor area and responsible for performing the following duties personally, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Exhibits Guest Service First behavior at all times.
• Enforces and ensures compliance with all policies and procedures.
• Facilitates a smooth Slot floor operation and promotes positive guest relations.
• Responsible for updating the Slot management with team member's development and areas of improvement.
• Responsible for communicating with the Slot management of any weaknesses or challenges the shift might be experiencing.
• Communicate Title 31, SAR and areas of concerns to Slot management and regulatory agencies.
• Adheres to standard operating procedures (SOPs), not limited to jackpot, cancel credit and hand pay transactions.
• Assist Slot management with shift meetings and huddles.
• Responsible for handling gaming disputes and guest service issues.
• Responsible for issuance of Slot comps and jackpot payout checks.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent required.
• Experienced in Slot Operations preferred.
• Supervisory experience preferred.
• Ability to perform the GILA WAY which is as follows:

Greet our guest

Interact positively with our guest

Listen actively to our guest

• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

COMPUTER/TECHNICAL SKILLS

Intermediate skills in the use of personal computers, Microsoft Office Suite Software, email and enterprise specific programs.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, and/or technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide with all numbers, and work with mathematical concepts such as numerical correlation and probability. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand, walk, and climb or balance.…