Service Desk Engineer

Are you a technical problem-solver who thrives in a fast-paced, agile environment? We are looking for a motivated Service Desk Engineer to join our 150+ person IS/IT team. This isn't just a "ticket-taking" job—this is a career path. You will start as the first point of contact for our internal users and, as you master our environment, transition into second-line support to tackle complex technical challenges.

Our IT department is at the heart of our digital transformation. We work with international teams, embrace Agile principles, and foster a culture where continuous learning and "failing forward" are encouraged.

• Technical Support:
  Act as the primary point of contact for end-users, resolving technical issues via telephone and our ticketing system.

• Ownership:
  Manage the lifecycle of your tickets, ensuring timely updates and resolutions.

• Collaboration:
  
  Resolve issues independently or collaborate with your "Support Squad" and other specialist teams.

• Knowledge Management:
  Contribute to and maintain our internal knowledge base to empower users and improve team efficiency.

• Progression:
  Proactively develop your skills to move from first-line requests to handling high-level, complex second-line incidents.

• Education:
  
  At least a completed Level 4 Vocational Education (MBO
  4) in ICT.

• Experience:
  
  Previous experience working in a Service Desk or IT Support environment.

• Tooling:
  Familiarity with Incident/Service Management systems. Service Now experience is a significant advantage.

• Problem Solving: A proven ability to troubleshoot and resolve complex technical incidents.

• Soft Skills:
  
  You learn quickly, enjoy building relationships with users, and have excellent communication skills.

• Ambition:
  You are someone who takes charge of your own career and wants to grow professionally within a global organization.

• Must be located within commuting distance of Hengelo.

• This position is entirely on-site due to the nature of our secure technical environment.