Health Care Assistant

The Heron Medical Practice is seeking a Health Care Assistant to join our team on a permanent basis. The role is for 15-20 hours per week, with the option to discuss.

If you're looking to be part of a friendly and progressive practice and want a fulfilling career opportunity, we would love to hear from you.

Interviews will be held week commencing 26th January 2026.

As a Health Care Assistant at The Heron Medical Practice, you will play a vital role in providing hands‑on care to our patients.

We are seeking a well‑rounded HCA with experience in blood collection, diabetic foot checks, wound care, patient health assessments, and maintaining accurate patient records. You will also support general clinical and administrative duties as required.

Additionally, you will have the opportunity to enrol in future courses to support your career growth and personal development.

The Heron Medical Practice is a 7‑partner general medical practice serving a diverse patient population in Herne Bay and Hersden.

Our team is passionate about delivering high‑quality care to our patients while maintaining a strong commitment to professionalism. We pride ourselves on fostering a collaborative work environment with excellent team spirit.

We have a dedicated team of allied health professionals, including a Practice Pharmacist, Community Pharmacist, Paramedic, Practice Nurses, and Health Care Assistants.

We hold numerous accreditations to look after our employees. We have been awarded GOLD for investing in our people and hold a PLATINUM award for being a 'green' practice in Kent.

Safeguarding

The practice ensures that all staff are trained to respond promptly to any safeguarding concerns, helping to keep patients safe from harm.

Core Responsibilities of the Health Care Assistant

Please note that, occasionally, additional tasks may be required depending on workload and staffing levels.

• Provide routine clinical care to patients in line with practice policies and protocols
• Deliver wound care to patients
• Conduct spirometry tests
• Record ECGs
• Process and manage laboratory samples requested by GPs and Nurses
• Clear and re‑stock consulting rooms
• Assist in the assessment and monitoring of patients health and well‑being
• Undertake specific clinical activities for named patients as delegated and trained
• Help raise awareness of health and well‑being and promote healthy lifestyles
• Maintain accurate clinical records in compliance with relevant legislation
• Ensure effective use of read codes
• Chaperone patients when necessary
• Assist GPs with minor surgery as required
• Support ophthalmology clinics
• Aid the team in handling clinical emergencies
• Recognise and refer patients presenting with mental health needs
• Support patients in the use of prescribed or over‑the‑counter medicines (within own scope of practice)
• Deliver opportunistic health promotion where appropriate

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

• The Care Certificate (or equivalent level 3 qualification)
• KASPAC

• ECGs
• Venepuncture
• New patient medicals
• Chaperone procedure
• Understands the importance of evidence based practice
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Knowledge of health promotion strategies
• Understands the requirement for PSDs and associated policy
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena
• Wound Care / Removal of sutures & staples
• Ear Care

• Flexibility to work outside of core office hours
• Occupational Health Clearance
• NMC registration

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort

• Experience of working in a primary care environment
• Experience of working as a HCA

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.