Helpdesk Coordinator

Location: Hertfordshire
Our client is looking for a confident and professional indvidual to join their team.

The Role

* To manage incoming reactive maintenance help desk jobs

* Raising, allocating, reviewing and signing off.

* Raising jobs

* Liaising with engineers

* Input data on to the system

* Monitor the system and progress both reactive and PPM jobs

* Ensure KPI’s are maintained at 95% or higher

* Cost jobs on the system

* Chase subcontractors for completion paperwork and file as directed

Skills and Experience

* Must have helpdesk, customer service or call handling experience

* Confident, calm, logical approach, organised – the working environment can be quite fast paced

* Computer literate

* Excellent telephone manner

Working Hours

* 08:30-17:30

Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest.

However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.

Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK