Call Centre Operative

📞 Call Centre Operative

📍 Hertford (Fully Office-Based)

💷 £25,000 + 5% Bonus | 🕘 Mon–Fri, 9am–5pm

We’re working with a well‑established legal firm who are looking to hire a Call Centre Operative to join their busy Hertford office.

This is a phone‑led role where you’ll be the first point of contact for owners, solicitors, clients and third parties, dealing with property arrears, disputes and payment arrangements in a regulated environment.

You’ll be part of a close‑knit call centre team handling a high volume of inbound and outbound calls relating to unpaid service charges, ground rent and other property‑related arrears.

This role suits someone confident handling challenging conversations, identifying valid disputes, and progressing matters efficiently while staying compliant.

• Managing your own caseload of active arrears cases
• Handling inbound and outbound calls with owners, solicitors, lenders and courts
• Discussing sensitive financial matters professionally and calmly
• Identifying and escalating disputes and complaints where appropriate
• Negotiating payment plans and taking card payments
• Updating systems accurately and working to daily call / diary targets
• Working in line with data protection, legal and regulatory requirements

• Previous experience in a call centre, customer service or phone‑based role
• Confident, professional telephone manner
• Comfortable dealing with disputes or difficult conversations
• Strong attention to detail and good numerical skills
• Resilient and organised in a fast‑paced environment

• Experience in property, legal, debt recovery or a regulated environment
• Exposure to arrears, collections or dispute handling

• £25,000 basic salary
• 5% performance‑related bonus
• Monday–Friday, 9am–5pm (no weekends)
• Fully office‑based role in Hertford
• Stable team with clear processes and structure