TRA Staffing Coordinator

Job Summary

Trusted Resource Associates (TRA) is a leading healthcare services company with a vast network of providers that we leverage to improve service delivery and patient outcomes. Our mission is to provide quality, compassionate care in the communities we serve. To this end, we seek and develop talent that will reflect this commitment to our mission and values.

Trusted Resource Associates (TRA) is a leading healthcare services company with a vast network of providers that we leverage to improve service delivery and patient outcomes. Our mission is to provide quality, compassionate care in the communities we serve. To this end, we seek and develop talent that will reflect this commitment to our mission and values.

The TRA Staffing Coordinator is responsible for coordination of daily staffing with all designated facilities by effectivelyanticipatingand scheduling needs with the facilities Staffing Coordinator, Nurse Managers and Nursing Supervisors. Maintains the office ina professional and organized manner.

Supervisor :
This role will report to the TRA National Director of Staffing Operations and TRA Supervisor/Lead.

Responsibilities

• Maintains current update of facility needs.
• Responsibilities for contacting facilitiesregardingprogress towardfillingoutstanding needs.
• Ensure that approval is obtained for all OT booked by TRA and documents approval in note section of scheduling system.
• Coordinates confirmation processtimelyand accurately beginning 3hoursprior to the start of the confirmed shift ensuring that all TRA personnel are contacted.
• Re-routesall cancelled clinicians.
• Communicate staff changes to the appropriate partiesin accordance withthe Confirmation and Cancelation policy.
• Ensureall work orders aremaintainedin the system, closedwithaccuratereasons, and appropriate departments are notified.
• Ensures allorders withtemprequestare filled.
• Anticipates and provides resolution to issues based on the needs and expectations of our customers.
• Documents all staffingrequestandactivityin the system(s).
• Addresses all action items outlines in the staffing office’s shared email box.
• Reply’sto all client and TRA clinical employee communications, and voice messages, in all systems.
• Answers all phone calls.
• Ensures employees comply with regulatory and TRA/Corporate directives,policies and procedures.
• Forwards Corrective Actions and facility’sconcerns to TRA chain of command.
• Servesas Liaison between staff,vendors and facilities to meet minimum staffing requirements within established parameters at booking.
• Establishes a harmonious relationship with facilities through cooperative contacts.
• Providesdetailnotes on shift activity,anticipated staffing changes, facility requests, call offs, and cancellations for teammates upon shift change.
• Participates in special projects, as needed.

Qualifications

Minimum Education

High School Diploma or GED equivalent

Preffered Education

Associate College Degree

Experience Minimum Experience

Minimum one Year Customer Service Experience required

Preferred Experience

Staffing, scheduling and workforce management experience

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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