Benefits Administrator

The Benefits team is responsible for the day-to-day operations and administration of Avant’s employee benefit function. The team processes benefit documents and oversees approval workflows for benefit-related changes, including enrollments, terminations, and post-employment benefit offerings. The department also researches, analyzes, and resolves benefit-related issues on behalf of field and corporate employees and provides general health and welfare benefits.

The Benefits Administrator is responsible for end-to-end operational case ownership across leave administration, workplace accommodations, workers’ compensation, and assigned compliance activities. This role manages cases from intake through closure, maintains accurate records and required communications, and coordinates with employees, leaders, vendors, and internal partners. The Benefits Administrator bridges transaction processing and program ownership by independently driving assigned cases, compliance calendars, audits, reporting, and documented process controls while escalating sensitive or high-risk matters appropriately.

• Analyze and resolve complex benefits eligibility and transaction issues by evaluating employee records, documentation, and plan requirements; determine appropriate resolution within assigned authority and escalation matters requiring additional review
• Administer employee leave cases from intake through closure, including Family and Medical Leave Act (FMLA), disability, military leave, Company leave, and other applicable leave programs
• Review and evaluate leave requests and supporting documentation; determine eligibility and appropriate next within established policies and procedures; identify exceptions and/or conflicting information; communicate requirements and decisions, escalating matters as needed
• Maintain accurate leave status and case documentation in applicable HR, benefits, payroll, and vendor systems; coordinate pay, benefit premium, arrears, and status updates with internal partners as needed
• Independently administer ADA and PWFA accommodation requests, evaluating documentation, facilitating the interactive process, determining and implementing appropriate accommodations, documenting outcomes, and escalating complex matters for HR, Legal, or leadership review
• Partner with employees, leaders, HR, and appropriate internal resources to coordinate reasonable accommodation processes while safeguarding confidential medical information and escalating complex matters for guidance
• Independently manage workers’ compensation cases through closure, applying sound judgment to evaluate case status, coordinate with key stakeholders, recommend appropriate actions, and identify matters requiring escalation
• Coordinate return-to-work and transitional-duty activities for leave, accommodation, and workers’ compensation cases in partnership with employees, leaders, HR, and applicable vendors
• Conduct compliance audits across leave, accommodations, workers’ compensation, and related records; evaluate findings and risk, determine corrective actions within established authority, coordinate remediation, and elevate material or recurring issues
• Maintain compliance calendars and notice requirements, including due dates, recurring activities, responsible parties, supporting documentation, and evidence of completion
• Create, update, and maintain standard operating procedures, templates, checklists, decision guides, case notes, and process controls that support consistent administration
• Monitor assigned cases and queues, prioritize time-sensitive activities, follow up with responsible parties, and ensure documented completion of required actions
• Provide clear, and timely guidance to employees and leaders…