HR Generalist

Department: People Operations Team
Reports To: VP;
People
FLSA Status: Exempt
Salary Range: $60,000–$70,000

Midway Specialty Care is a healthcare organization committed to providing high-quality, compassionate, and accessible care to the communities we serve. Through our growing network of locations and dedicated healthcare professionals, we work to create an environment where patients receive exceptional care and employees are empowered to make a meaningful difference.

Our continued growth depends on talented people who share our commitment to service, collaboration, accountability, and excellence. At Midway, every role contributes to our ability to strengthen our organization, support our teams, and deliver an exceptional experience for the patients and communities who depend on us.

The Regional People Operations Generalist (RPOG) serves as a dedicated People Operations partner for an assigned Midway Specialty Care region while operating as part of one centralized, shared-services People Operations Team.

This role develops strong relationships with regional and site leaders and provides responsive day-to-day People support throughout the employee lifecycle. In partnership with and under the direction of the VP, People, the RPOG supports employee relations, manager coaching, performance management, leave and accommodation processes, policy application, workforce changes, onboarding, employee engagement, and other People Operations needs.

Regional assignment provides relationship ownership, familiarity, and inquiry ownership. It does not create separate regional People practices. Generalists collaborate across the organization, provide cross-regional coverage when needed, and apply consistent enterprise-wide People Operations standards.

Partner With Your Assigned Region

Serve as the primary day-to-day People Operations partner for leaders, managers, and employees within an assigned region of about 10+ locations.

Build trusted working relationships with Regional Directors/Managers, Office Managers, providers, and other operational leaders.

Maintain regular visibility across assigned locations through periodic site visits, meetings, and proactive communication.

Develop a strong understanding of the region’s workforce, operational priorities, employee needs, and emerging challenges.

Help leaders navigate routine People matters while ensuring practices remain aligned with Midway-wide standards.

Identify regional workforce themes and share relevant insights with the VP, People and broader People Operations Team.

Support Employee Relations & Manager Effectiveness

In partnership with and under the direction of the VP, People support employee relations matters involving performance, attendance, corrective action, workplace concerns, documentation, and policy interpretation to ensure consistent management across the organization.

Serve as a first-line People Operations resource for managers, identifying matters requiring escalation to the VP, People based on risk, complexity, sensitivity, or organizational significance.

In partnership and under the direction of the VP;
People, support fact-finding and workplace investigations as assigned.

Assist managers in preparing clear, consistent, and appropriate performance and corrective-action documentation aligned with People Operations team standards and guidelines for consistent management and handling.

Coach managers on communication, documentation, accountability, performance management, and consistent application of People practices.

Maintain appropriate documentation and confidentiality relating to employee matters.

Support implementation and follow-through of employee relations decisions consistent…