Market Manager

• Location 7975 Northwest 12th Street,Doral, FL, 33126,United States
• Employee Type FT Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

The Market Manager is responsible for leading and managing the branch office by providing World Class Service to our membership and community in directing and coordinating all the activities of a remote Credit Union branch facility, including direct supervision of all office personnel, ensuring the team consistently provides the best member experience possible as well as manage the safety and security of the branch.

The Market Manager will lead the team to guide and advise members on products and services offered by the credit union that fit their financial needs and promote growth and profitability by developing and expanding member relationships and retention.

• Serve as a Sales Leader by ensuring the branch is meeting and exceeding sales and member service goals. Monitors and supports the marketing efforts, sales activities, call nights and quality service efforts to include the number of transactions, production and loan volume, new accounts and teller activities to ensure the implementation, compliance, monitoring and attainment of branch goals.
• Ensures that all members and visitors are greeted and welcomed to the credit union in a courteous, professional and timely manner.
• Ensure branch operations are successfully conducted in accordance with established Credit Union policies, procedures, and federal, state and local legal and regulatory requirements.
• Responsible for hiring, mentoring, coaching and evaluation, documenting, scheduling and developing all employees.
• Mentor, coach and train employees on how to deal professionally and effectively with all members, Shared Members, Segregated Employees Groups (SEG), Partner Companies (PC) and other Credit Union vendors.
• Ensure staff is trained and knowledgeable in all Credit Union products and services and all related job responsibilities.
• Oversee the workflow on an ongoing basis to determine staffing requirements.
• Oversee work schedules for all employees in their area to ensure proper coverage to ensure a positive member experience.
• Conducts regularly scheduled staff meetings to provide and seek input in the areas related to operations, sales and overall staff development.
• Promotes Credit Union programs and encourages new memberships by actively participating in internal and external business development activities.
• Identifies the needs of current or potential members and determines the best approach to present the Credit Union’s services and products in order to maintain and/or generate new relationships.
• Represents the Credit Union and provides leadership in key community activities including business, charitable, civic, and social organizations.
• Develops and maintains current SEG’s and PC’s relationships.
• Seeks and encourages continuous improvement opportunities with all sales and operations processes which include the ordering of cash, balancing of all transactions throughout the day, reviewing and resolving out-of-balance problems, authorizing over/short adjustments and notifying the appropriate departments. Scheduling and conducting "surprise audits" as necessary to verify the accuracy of the vault cash, teller balances, etc.
• Prepares required reports and records. Ensures branch operations are properly documented.
• Maintains communications with the main office; prepares and submits standard reports; attends scheduled management meetings.
• Respond to escalated members' requests, complex problems, and complaints, resolves issues, and if necessary coordinates with the appropriate department for specific information and assistance while ensuring a sense of urgency for resolution.
• Perform audits of the team to ensure the quality of work, documentation, and compliance with all established Credit Union policies, procedures, federal, state, local legal and regulatory requirements.
• Oversees the subordinate personnel in balancing daily transactions; examine, evaluate, and process loan applications in absence of subordinate personnel.
• Oversee the research of teller out of balances and recommends corrective flow of work and/or corrective disciplinary action where required.
• May assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Escalates problems that are beyond their authority to the appropriate departments, along with their…