Sr. Info Security Engineer
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IT/Tech
IT Specialist, Systems Engineer
Job Description & How to Apply Below
Job Description :
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• Assist with managing contact center software technologies
• Assist with managing the IVR structure and strategy for the university
• Document the telephony structure and process flows for each business unit
• Troubleshoot with telephony users and supervisors experiencing problems or inefficiencies
• Explore opportunities to expand on the existing calling platform using automation/integration
• Create and implement new campaigns as required by the business
• Produce consistent and sound reports for management; configure report automation and scheduling
• Commencement and/or commencement related activities may be required
• Manage telephony/CRM incident tickets while meeting SLA guidelines.
Other duties, responsibilities or activities may be assigned at any time with or without notice.
Join us at Tech Digital Group as our next Sr. Info Security Engineer in NC, United States.
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