Information Technology Specialist

Our company iis seeking an experienced, hands-on IT Systems & Support Specialist to support the company’s technology environment and business systems. This mid-level position will provide day-to-day technical support while contributing to hardware, software, ERP, networking, cybersecurity, system improvements, and IT projects and will play an important role in maintaining reliable and secure IT operations.

The ideal candidate is a strong problem solver with excellent communication skills who can work independently, and provide and support users across the organization, and follow projects through to completion.

• Work across the organization to support department managers and employees to identify technology needs and improve efficiency and system utilization.
• Install, configure, maintain, troubleshoot, and replace computers, printers, mobile devices, and other IT equipment.
• Provide technical support for Windows, Microsoft 365, business applications, and user systems.
• Support software installations, updates, patches, licensing, user access, and system configurations.
• Provide day-to-day technical support for the company’s ERP and business systems, including troubleshooting, user access, testing, reporting, workflows, and system improvements.
• Participate in and lead some ERP implementations, upgrades, integrations, migrations, and process improvements.
• Support network connectivity, wireless systems, servers, endpoint protection, backups, and other IT infrastructure.
• Assist with user accounts, permissions, security controls, and implementation of IT security practices.
• Provide responsive, professional support to employees and communicate issues, status, and resolutions effectively.
• Participate in IT projects involving hardware, software, ERP, networking, cloud services, cybersecurity, and business applications.
• Coordinate with software providers, ERP vendors, and outside IT vendors when additional support is required.
• Maintain accurate IT inventory, system documentation, procedures, licenses, and technical records.
• Protect company information through an effective security and endpoint protection program, ensure staying on top of latest security techniques and programs.
• Identify recurring problems and opportunities for preventative solutions and continuous improvement.
• Promptly escalated security concerns or significant technical issues.
• Develop and update technical procedures and user instructions.
• Maintain confidentiality and protect company information and systems while providing a strong level discretion, sound ethics and respect for employee privacy and confidential information.

• Associate or bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• 3–5 years of hands-on IT experience in a business environment.
• Strong hardware, software, and technical troubleshooting skills.
• Experience with Windows, Microsoft 365, business applications, and ERP systems.
• Experience with IT projects, system upgrades, implementations, or migrations.
• Working knowledge of networking fundamentals and connectivity troubleshooting.
• Experience with user accounts, permissions, endpoint management, and security practices.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical employees.
• Ability to manage multiple priorities and work independently while collaborating with others.
• Cybersecurity and endpoint protection

• Microsoft Dynamics or similar ERP experience.
• Microsoft 365 administration.
• Network administration and troubleshooting.
• Cloud-based applications and services.
• Experience working with third-party IT vendors.
• Experience in manufacturing,…