CALS IT Integration & Solutions Professional

Position: CALS IT Integration & Solutions Professional I

Posting Details

Posting Information

Posting Number: PG195013EP

Internal Recruitment:
No

Working Title:

CALS IT Integration & Solutions Professional I

Anticipated Hiring Range: commensurate with experience ($65,000 - $70,000)

Work Schedule:

Monday-Friday, 8AM-5PM

Job Location:

Raleigh, NC

Department: CALS IT

The CALS IT Service Desk integrates technical capabilities and solutions across a range of university activities, including instruction, research, outreach, and administration. The Service Desk plans, designs, analyzes, installs, and supports technology components and systems based on organizational and client needs.

Service Desk professionals are embedded within CALS departments across campus, where they provide technical expertise and support to faculty, staff, researchers, and students. This support is intended to minimize disruptions to departmental operations caused by the reduced availability, performance, or quality of IT resources.

Because of the size and complexity of the CALS IT environment, each IT Integration & Solutions Professional I manages a high volume of incidents and service requests involving a broad range of technologies. Many of these technologies support time-sensitive academic, administrative, outreach, and research activities. The ability to respond quickly, accurately, and professionally is essential to minimizing disruptions and maintaining continuity of departmental operations.

The IT Integration & Solutions Professional I independently diagnoses and resolves non-routine and complex technical problems for which solutions are not prescribed. The position focuses heavily on implementing and integrating technology solutions that address organizational and client needs and contribute to the success of the college and university.

Service Desk professionals are expected to develop a thorough understanding of the operations, priorities, and technology needs of their assigned departments. They must also maintain a general understanding of all departments and programs supported by CALS IT and how those units provide important services to faculty, staff, researchers students, and external partners throughout North Carolina.

Whenever possible, the Service Desk provides in-person technical support. This approach helps build strong working relationships and provides a better understanding of each user’s needs.

Wolfpack Perks And Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical , Dental , and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential

Job Duties

As the Technology Support Analyst, you will provide technical support and IT services to end-users by troubleshooting hardware and software issues, managing computer systems, and supporting the installation and maintenance of technology across the organization. This role requires a broad understanding of Windows, macOS, and Linux environments, along with the ability to resolve technical issues, administer computer management systems, and deliver responsive customer service.

Through hands-on technical support and collaboration with campus partners, you will help maintain reliable technology resources that support daily operations.

Key Responsibilities:

Technical Support & Device Management

• Independently determine and address the root cause of technical problems affecting departmentally purchased desktops, laptops, tablets, smartphones, printers, scanners, and other peripherals. Provide hardware repair, computer imaging, and network support.
• Support campus software, including Microsoft Office and Adobe products, as well as department-specific applications. Maintain a broad understanding of technologies needed to effectively support end users.
• Set up, secure, test, and deploy computing devices and…