Summer IT Help Desk Intern

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Information Technology School Staff High Point, NC, US

IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems.

IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the‑art testing facility.

CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee‑owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry‑leading innovations in transportation safety.

As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.

• Assist with period end close process , including preparing journal entries and generating and reviewing financial statements.
• Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
• Assist in Active Directory and Azure management of user accounts.
• Support and troubleshoot Microsoft Office applications.
• Track inventory and assist in computer imaging and deployment.
• Documentation of resolutions for reporting purposes .
• Capture detailed information before escalating issues to senior staff or corporate technology groups.
• Install and train end users in new technologies
• Provide remote technical support over the phone or internet
• Deliver exceptional customer service and maintain effective communication with users.

• Currently enrolled at an accredited school/university
• At least 18 years of age
• Basic understanding of computer hardware and software
• Fundamental networking skills and troubleshooting abilities.
• Familiarity with Microsoft Office Applications.
• Active Directory and Azure knowledge is a plus.
• Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
• Ability to manage multiple tasks and maintain attention to detail.
• Previous experience in a technical support role is preferred but not required.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 5 0 pounds occasionally.
• Prolonged looking at computer screens.
• Use of functional Core Tools

These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:

• Problem Solving
• Functional Core Tools
• Effective communication

The general…