Client Services Executive

Job Title

Client Services Executive – Silver Planet Group

High Wycombe, England, United Kingdom

Full-time

Entry level

Customer Service

Administrative and Support Services

£25,000 plus discretionary company bonus + excellent benefits.

• Front-line Support
  • Provide troubleshooting assistance for online platform queries
  • Support clients with currency trade execution
  • Investigate and resolve payment and banking issues, acting as liaison for internal updates and communicating these to clients
• Client Relationship Management
  • Act as the primary day‑to‑day liaison, ensuring clear communication and timely service delivery
  • Manage client accounts, monitoring progress and promptly addressing any issues or concerns
  • Prepare and deliver reports, proposals, demonstrations, and training
  • Identify opportunities for upselling or cross‑selling services

• Excellent attention to detail
• Superb communication skills
• Eager to learn
• Adept at building strong relationships
• Able to maintain composure and perform well under pressure
• Capable of managing multiple accounts and prioritizing tasks efficiently in a fast‑paced environment
• Strong numerical aptitude to identify discrepancies
• Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce)

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal‑opportunity employer, Bucks & Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.